You will be re-directed to Skills Training & Enhancement Portal (STEP)* to sign up for ACI courses using your SingPass.
In STEP, please ensure that you SUBMIT your course application. Otherwise, ACI will not know you have applied.
To learn more, click here: ENSURE SUBMISSION IN STEP
TGS-2022011775 (WSQ) Progressive Wage Model (PWM)
This course aims to make your staff realise that their personal behaviour and persona at work impacts how your company is perceived.
Your staff will learn to align themselves with organizational guidelines when interacting with customers and enable them to portray positive and professional image for your organization.
At the end of this course, your staff will learn to:
• Identifying different customer needs and expectations
• Methods to exceed customer expectations
• Qualities and characteristics of a service professional
• Principles of effective communication
• Methods to project a professional image and persona
** Available in AOP (Assessment Only Pathway) - Please contact 6417 3312 for more infomation.
Your staff will learn to equip themselves with a positive and customer-oriented mindset to impress and wow customers in their day-to-day engagement.
Please check back later.
Payment accepted via 可通过以下方式付款支付学费：
- NETS at ACI counter 本院柜台
- SkillsFuture Credit (For Singaporeans aged 25 and above) 未来技能培训补助金 （新加坡公民25岁以上）
SkillsFuture Singapore (SSG) Subsidy
Mid-Career Enhanced Subsidy (MCES) Subsidy
SkillsFuture Credit (SFC)
YOUNGSTERS/STUDENTS STILL STUDYING IN MOE INSTITUTIONS ARE ENTITLED TO COURSE FEE SUBSIDIES FROM SSG ONLY IF THEY INTEND TO JOIN THE F&B INDUSTRY.
This course is for company-sponsored staff/ Approved Progressive Wage Model Course
1) Education : Minimum Lower Secondary education or WPLN level 4
2) Participants will be required to have the ability to converse, read & write in English.
Please note that our kitchens are designed to accommodate 24 Trainees with 3 Trainees sharing one work-station. With relaxation of Covid measures, we have reverted to conducting classes at full capacity of 24 pax. 请注意本学院的厨房可容纳 24 名学员。其中 3 名学员共用一个工作站。随着 Covid-19 措施的放松，本学院已恢复为 24 名学员上课。
REFUND POLICY (VALID UNTIL 31 DEC 2023)
Strictly no refund allowed. 严禁退费。
After course confirmation, change of course date is only allowed with valid reasons and documentary proof is required. 课程确认后，只有在上述正当理由的情况下才可以更改课程日期，并需要提供证明文件。
We do not allow change of course date 10 days before course start. Only valid reasons will be accepted. 我们不允许在课程开始前 10 天更改课程日期。 仅接受上述有效理由。
Absent with valid reason
Appeals under the above scenerio are subject to ACI's management approval. Such request must be submitted within 2 working days from the missed class date, after which paid course fee will be forfeited.
For courses that are more than 1 day, trainee will not be allowed to attend remaining sessions if trainee missed Day 1 of class.
Absent without valid reason
Trainee who are absent WITHOUT valid reason will have the paid course fee forfeited and not allowed to attend day 2 and 3 of the course (if any). Initial claims for the payable course fee from SkillsFuture Credit (SFC) or Post-Secondary Education Account (PSEA) cannot be processed and trainee will be liable to pay for this amount of payable course fee. Please note that STEP system will not allow trainee to apply for further courses until this amount is paid.
NB: To enjoy SkillsFuture funding, trainees must achieve 75% attendance and be rated Competent in assessment.
ACI reserves the right to assess/reject Leave of Absence reasons that are not relevant to the course missed (e.g. internet service disruption does not affect kitchen classes in person).